faqs

 When will the recipients receive my gift?

  • Our products are made to order and dispatched within 1-3 business days. Once dispatched, delivery is approximately 1-3 business days for Melbourne addresses and 5-7 business days for interstate orders.

  • Custom made gifts usually take longer to make depending on the gift design and contents that have been requested.

  • Please use the delivery number to track your order.

  • We are unable to offer shipping on weekends or public holidays.

  • Whilst every effort is made and care is taken by us and our couriers to deliver your gift within the designated time frame, this may not always be possible due to delays out of our control. We cannot guarantee delivery dates and late delivery does not constitute a failure of our agreement, nor does it entitle cancellation of your order. Please inform us if an order has not arrived and we will follow up with our couriers and ensure that it is delivered as soon as possible.

  • If no one is home to collect the delivery it will be left in a safe place.


How much is shipping?

  • We offer free shipping Australia wide.

  • We are currently unable to delivery internationally.


Can I send a gift to the hospital?

  • We suggest not to deliver to hospitals as admission times are usually short and the recipient may miss the arrival of your gift. However, we can organise direct delivery to the recipient’s address once they are home.


How are the gifts packaged?

  • Nappy cakes and gift boxes will be securely packaged in a mailing box with filling to ensure movement is minimised during transit.

  • Each gift includes a gift card. We will handwrite your message on the card.

What is a nappy cake?

  • A nappy cake is a handcrafted gift created with practical baby essentials that visually replicates an edible cake. Nappy cakes include nappies (of course!) with baby wraps, plush toys, baby socks and baby shoes (to name a few) acting as decorations. Nappy cakes can be gifted for a number of occasions:

    -as a unique baby shower gift,
    -as a stunning centrepiece for a baby shower,
    -when visiting the parents at hospital or a first visit,
    -for maternity leave farewells, or
    -to celebrate the birth of a new arrival

 I don’t have a PayPal account. How do I pay?

  • TTBC currently only accepts payments by PayPal.

  • Note- you don’t need a PayPal account, you can use your credit card in the PayPal website without signing up.

 

I want to cancel my order. What do I do?

  • If you wish to cancel your order, please contact us immediately.

  • If the nappy cake has already been dispatched, we cannot accept any cancellations.


Where is Tiny Tush Baby Cakes located?

  • Melbourne, Victoria, Australia